How to read your bill

Are you confused with anything on your gas bill? All the sections of your gas bill are explained here. We are updating this page. The updated page will be available soon. We are sorry for any inconvenience caused

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How to read your meter

Imperial Meter

It is an old style meter. It will probably have the words ‘cubic feet’, or the letters ‘Ft’ shown somewhere on the front. It measures gas in cubic feet.Write down the four numbers from left to right. Ignore any numbers shown in red.

Metric Meter

It is a newer type meter, It will probably say it measures gas in ‘cubic meters’, or will have the letter ‘M’ on the front. Write down all the numbers before the decimal point, left to right. Ignore any numbers after the decimal point (which may be shown in red).

Dial meter

This type of gas meter shows a series of clock style dials with numbers from zero to nine. If the pointer is between two numbers, record the lower of the two. However, if the pointer is between nine and zero, record it as nine. Ignore any red dials.

Calculating gas use

Subtract your current gas meter reading from your previous reading to work out how many cubic meters or feet you have used. All energy bills are priced in kilowatt Hours (kWh). The formula for converting cubic measurements to kWh is as follows:

If your measure is in cubic meter:

(The number of units used) X (The volume correction factor) X (The clorific value) divided by 3.6 = kWh’s. You will find the volume correction factor and calorific value in the small print of your bill.

If your measure is in cubic feet:

you just need to convert it into meters first. To do so you have to multiply it by the metric conversion factor, that is: 2.83. The rest of the formula remains the same as above.

Moving Premises

Moving home or business is a very stressful. We are here to make your move bit easier.

Moving in

please follow the following 3 simple step:

  • 1. Phone us directly at 03030311200 (We will receive directly and you will not require to wait in the que)
  • 2. Select your suitable contract
  • 3. Confirm your address, meter number, contact & payment details,
  • 4. Provide us your meter reading

In some cases we might require the official documentation of change of Tenancy. We might require this to inform the existing supplier who is supplying at the premises as quickly as possible to avoid over invoicing. If you are moving out from your home please give us a call at 03030311200 with your final meter reading and the new address where we will send the final bill. Please note there is a £30.00 Exit fee for home user.

Moving out

If you are already a customer of National Gas but leaving the existing premises we can either help you to set up new contract for your new business or help you to close down the account. Please follow the following 4 simple step:

  • 1. Phone us directly at 03030311200 from your registered number (We will receive directly and you will not require to wait in the que)
  • 2. Send us the document to confirm the change of Tenancy by email.
  • 3. Provide us your Landlord Contact Number and address where we might require sending letter of your termination.
  • 4. You’re forwarding address where we will require sending your final bill.
  • 5. Submit your final meter reading

Based on your circumstances we might require some other paper to close or create your account. We will try our best to reduce as much hassle as possible.

Energy Saving Guide

You can reduce your utility bills by following the tips below. Get started with things you can do now, and gradually implement as many techniques as possible to ensure that you can reduce your energy usage and save money. 

  •  Install a programmable device to lower utility bills and manage your heating systems efficiently.
  •  Switch from electric to gas heating.
  •  Use washing machine and dish washer only when fully loaded.
  •  Avoid drying cloths with a dryer.
  •  Use the low temperature or economy setting if you have not very dirty dishes.
  •  Lower the thermostat on your boiler & heating.
  •  Take short showers instead of frequent baths.
  •  Use energy saving bulbs, electronics, and appliances.
  •  Turn your appliances and electronics off when not in use.
  •  Check that the Insulation of your property is OK.
  •  Eliminate trapped air from radiators once or twice a season.
  •  Close your curtains and shades at night; open them in the day time to let in warming sunlight.
  •  Use gas appliances instead of electric appliances for cooking.
  •  Modern boilers are more energy efficient.
  •  Turn off extra lights in the rooms you’re not using. Use lamps or spotlights instead.
  •  Keep fridges and freezers in a cool, well-ventilated place away from oven and sunlight..
  •  Use a pressure cooker if you have, it will save your time and money.

Worried about your energy bills:

We understand that sometimes paying your energy bills can be a struggle especially when we are living in challenging times.

Here at National Gas we want to support our customers in any way we can. Our friendly customer services team is here to talk about your billing concerns. You can contact our customer services team on 0303 0311200 9am-5pm Monday to Friday where we want to work with you to help.

If you feel like you need additional advice, this is a free service to you and this can be obtained via clicking the links below: